Account & Data Deletion

Linely Mobile Application (com.linely.my) · Last Updated: October 2026

Overview

In compliance with Google Play and Apple App Store user data policies, Linely provides commuters with full control over their personal account data. You can permanently delete your Linely account and all associated cloud-synchronized records at any time—either directly inside the mobile app or through this web page if you have already uninstalled the app.

Method 1 · Recommended

Delete Inside the Linely App

If you still have the Linely app installed on your phone, you can schedule immediate account deactivation in seconds:

  1. Open the Linely mobile app and ensure you are signed in.
  2. Navigate to the Profile tab on the bottom navigation bar.
  3. Scroll down and tap Delete Account.
  4. Tap the red Delete Account button and confirm in the dialog.

Your account will be deactivated and signed out immediately on your device.

Method 2 · Web Request

Delete Without the App Installed

If you have already uninstalled Linely, submit a web deletion request below or email us directly from your registered email address:

Or email support@linely.my directly with the subject line "Account Deletion Request" from the email address associated with your Linely account.

What Data Is Deleted?

When your account deletion is completed, the following data associated with your account is permanently and irreversibly erased from our Supabase cloud databases:

  • Account & Identity Records: Your email address, user ID, and OAuth authentication links (Google Sign-In / Apple Sign-In).
  • Profile Information: Your display name and custom uploaded profile avatar image.
  • Synchronized Transit Data: All bookmarked stations, pinned transit routes, and saved places.
  • Notification Identifiers: Any registered push notification tokens and alert preferences.

Data Retention & 30-Day Grace Period

To protect commuters against accidental account deletion, Linely applies a standard 30-day retention grace window:

  • Immediate Deactivation: As soon as you submit a deletion request in-app or via email, your account is deactivated.
  • 30-Day Recovery Window: Your data remains securely quarantined for 30 days. If you change your mind during this window, you can sign back in and tap Cancel Deletion Request to restore your saved stations and routes.
  • Permanent Purge After 30 Days: Once the 30-day window expires (or immediately if you request an expedited immediate purge via email), all personal records listed above are permanently purged. Zero personal data is retained after the purge completes.

Questions or Assistance

For any questions regarding account deletion or our Privacy Policy, contact our support team at support@linely.my.